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We recognise that you always have a choice and want to explain why we think TVOC is the best choice for your Virtual Office or Virtual Receptionist needs.
TVOC stands for The Virtual Office Company and that is exactly what we do; provide virtual office services. We are 100% focussed on providing outstanding customer service and making the process of finding, buying and managing your virtual office as simple and reliable as possible. Put simply, our success depends on it.
TopAt TVOC we believe that you should only pay for something once you have used it. Our only up-front charge is £99.00 for the service set-up and we think that is great value when you can be up and running in a matter of minutes. Apart from this, all charges become due at the end of the month and only for the services actually used. More information on charges can be found in Charges Explained.
TopTVOC understands that your business is likely to change quickly and you will never be 100% sure what is around the corner. With that in mind, we don’t ask you to make a 6 or 12 month commitment to us. In line with our pay-as-you-go philosophy, you can cancel your TVOC service simply by giving us 30 days notice at any time. Although for obvious reasons we do hope you’ll be with us for a long, long time.
TopTVOC recognises that while online purchase has become commonplace, identity theft is a matter of concern to everyone. That is why we go to such lengths to secure your personal data, we really do treat it as if it were our own. Rather than ask for bank account information we handle all payments through RBS WorldPay and we do not store your credit card information anywhere. Any identity information that you supply is stored in encrypted form and all data transfer is made over a highly secure connection using HTTPS technology. Furthermore, you can rest assured that your personal information will not be sold or shared with third parties except as necessary with the virtual office operators (to deliver the service you have purchased) or obviously as and when the law requires it.
TopTVOC knows that you want your company calls answered crisply and clearly and all calls are fielded by our team of operators based at our London offices. None of our call handling is out-sourced or pushed off-shore and our operators enjoy working in an excellent and rewarding environment. We see this as a crucial element in making sure that we can guarantee a great service to your business.
TopTVOC values the trust that you put in us to represent your business and knows that we need to excel to retain that trust. That is why we have invested heavily in processes and procedures that enable us to offer the best service levels in the business. We are set up to answer all incoming calls within 3 rings and will commit to answering 95% of your incoming calls in any one month within that target time. More information on how your calls are handled can be found in Phone Answering.
TopTVOC knows that any business wants to know what is happening and where money is being spent. Our management dashboard allows you to review charges online and print detailed reports. If you need to you will be able to track costs at the call level and understand what pieces of post were forwarded when. Essentially, it’s your data so you will always have access to it